If Indonesia’s Electronic Visa on Arrival (e-VOA) is not working, there could be several reasons for the issue. Here’s what you can do to troubleshoot and resolve the problem.
1. Check the Official e-VOA Website
Visit the official Indonesian immigration website where e-VOA applications are processed. Sometimes, the website may be down for maintenance. Try accessing it at different times or from a different browser.
2. Ensure You Are Eligible
The e-VOA is only available for certain nationalities. Ensure that your passport is eligible for the online application.
3. Technical Issues with the Website
- Try clearing your browser cache and cookies.
- Use a different browser (Google Chrome, Mozilla Firefox, or Microsoft Edge).
- If the website is slow, it may be due to high traffic. Try again later.
4. Payment Not Processing
- Make sure your credit or debit card is enabled for international transactions.
- If the payment fails, try using a different card.
- Some banks may block transactions—contact your bank to allow the payment.
5. Incorrect Information Submitted
Double-check your passport details, return ticket, and uploaded documents. Ensure all files are in the correct format and size (usually PDF or JPG).
6. System Delays or Approval Pending
If you have already submitted an application and it is not approved, check your email for updates. The process can take a few hours to a few days, so be patient.
7. Alternative Options
If e-VOA is not working, you can still get a Visa on Arrival (VOA) at the airport upon arrival in Indonesia. Just bring the required documents and pay the visa fee at the immigration counter.
8. Contact Indonesian Immigration Support
If you continue facing issues, contact the official immigration support team through their website or visit the nearest Indonesian embassy or consulate.
Would you like help finding the latest official e-VOA link or support contact details?
